Our terms and conditions

General Terms and Conditions for Hotel Accomodation Contracts


1.  These Terms and Conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel for the customer in this context (Hotel Accommodation Contract). The term “Hotel Accommodation Contract” comprises and replaces the following terms: accommodation, lodging, hotel, hotel room contract.

2.  The prior consent  in text form  of the hotel is required if rooms provided are to be sublet or rented to other parties or used other than for lodging purposes, whereby section 540, para. 1, sentence 2 German Civil Code is waived insofar as the customer is not a consumer.

3.  The customer’s general terms and conditions shall apply only if these are previously expressly agreed in text form.



1. The contract shall come into force upon the hotel’s acceptance of the customer’s application. At its discretion, the hotel may confirm the room reservation in text form.

2. The parties to the contract are the hotel and the customer. If a third party placed the order on behalf of the customer, then that party shall be liable vis-à-vis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtor together with the customer, insofar as the hotel has a corresponding statement by the third party.

3.  Any claims against the hotel shall generally be time-barred one year after the commencement of the general statute of limitations period. Damage claims shall be time-barred after five years, independent of knowledge  insofar as they are not based on claims arising out of death, injury to body,  health or liberty. These damage claims shall be time-barred after ten years, independent of knowledge. The reduction of the statute of limitation periods shall not apply for claims which are based on an intentional or grossly negligent breach of obligation by the hotel.


1.  The hotel is obligated to keep the rooms reserved by the customer available and to render the agreed services.

2.  The customer is obligated to pay the agreed or applicable hotel prices for rooms provided and for other services used. This shall also apply to the hotel’s services and outlays to third parties caused by the customer. The agreed prices shall include the respective statutory Value Added Tax.

3.  The hotel can make its agreement to the customer’s later request for a reduction of the number of reserved rooms, services of the hotel or the customer’s length of stay dependent upon the increase of the price for the rooms and/or for the other services.

4.  Hotel invoices not showing a due date are payable and due within ten days of receipt of the invoice without deduction. The hotel shall be entitled at any time to make accumulating accounts receivable payable and due and to demand payment without undue delay. With default of payment, the hotel shall be entitled to demand the respectively applicable statutory default interest in the amount of currently 8 % or, with legal transactions with a consumer, in the amount of 5 % above the base interest rate. The hotel reserves the right to prove greater damage.

5.  The hotel is entitled to require a reasonable advance payment or security deposit from the customer upon conclusion of the contract in the form of a credit card guarantee, an advance payment, etc. The amount of the advance payment and  payment dates may be agreed in text form  in the contract. With advance payments or security deposits for package tours, the statutory provisions shall remain unaffected.

6.  In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the stay, to demand an advance payment or security deposit within the meaning of the above-mentioned No. 5 or an increase of the advance payment or security deposit agreed in the contract up to the total agreed remuneration.


7.  Furthermore, the hotel shall be entitled, at the commencement and during the customer’s stay, to demand a reasonable advance payment or security deposit within the meaning of the above-mentioned No. 5 for existing and future accounts receivable from the contract, insofar as such has not already been paid pursuant to the above-mentioned No. 5 and/or No. 6.

8.  The customer may only set-off or reduce or clear a claim by the hotel with a claim which is undisputed or decided with final, res judicata effect.


1.  Cancellation by the customer of the contract concluded with the hotel requires the hotel’s consent  in text form. If such is not given, then the price agreed in the contract must be paid even if the cus-tomer does not avail himself of the contractual services.

2.  To the extent the hotel and customer agreed in  text form  upon a date for a cost-free cancellation of the contract, the customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of cancellation shall expire if he does not exercise his cancellation right in text form vis-à-vis the hotel by the agreed date.

3.  If rooms are not used by the customer, the hotel must credit the income from renting the rooms to other parties and also for saved expenses. If the rooms are not otherwise rented, the hotel can de-mand the contractually agreed rate and assess a  flat rate for the saved expenses of the hotel. In this case, the customer is obligated to pay at least 




- If cancelled or modified up to 3 days before date of arrival, no fee will be charged.

- If cancelled or modified later or in case of no-show, 100 % of the total price of the reservation will be charged.




- if cancelled 3 weeks before arrival no fee will be charged

- 50 % of the price of the reservation will be charged by cancellation 1 week before arrival,

- 80 % of the price of the reservation will be charged by cancellation up to 48 hours before arrival.

- 100 % of the price of the reservation will be charged by cancellationwithin 48  hours before arrival and at special rates.


1.  Insofar as it was agreed in  text form  that the customer can cancel the contract at no cost within a certain time period  , the hotel is entitled for its part to cancel the contract during this time period if inquiries from other customers regarding the contractually reserved roomsexist and the customer, upon inquiry thereof by the hotel, does not waive his right of cancellation.

2.  If an agreed advance payment or an advance payment or security deposit demanded pursuant to Item clause III, No. 5 and/or No. 6 supra  is not made even after a reasonable grace period set by the hotel has expired, then the hotel is likewise entitled  to cancel the contract.

3.  Moreover, the hotel is entitled to effect extraordinary cancellation of the contract for a materially justifiable cause, e.g. if

  • force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract;
  • rooms  and spaces  are reserved with  culpably  misleading or false information regarding material  contractual  facts, such as the identity of the customer or the purpose of his stay;
  • the hotel has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of the hotel, its security or public reputation, without being attributable to the ho-tel’s sphere of control or organization;
  • the purpose or the cause of the stay is illegal;
  • there is a breach of the above-mentioned Item clause I., No. 2supra.

4.  The customer can derive no damage compensation rights from justified cancellation by the hotel


1.  The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed in text form.

2.  Reserved rooms are available to the customer starting at 2:00 p.m. on the agreed arrival date. The customer does not have the right to earlier availability.


3.  Rooms must be vacated and made available to the hotel no later than 11:00 a.m. on the agreed departure date. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 % of the full accommodation rate (list price) for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 %). Contractual claims of the customer shall not be established hereby. The customer is at liberty to prove that the hotel incurred no or much lesser claim to use damages.


4. STADTHOTEL is aNon Smoking Hotel. A smoking ban applies in the entire hotel including in the guest rooms. In case of an infringement the hotel has the right to demand compensation. The hotel is entitled to demand EUR 50,- for a separate cleaning including a possible loss of revenue.


1.  The hotel is liable for  the performance of its obligations arising from the contract. Claims of the customer for reimbursement of damages are precluded except for such which result from death, injury to body or health and the hotel is responsible for the breach of the obliga-tion, other damage which is caused by an intentional or grossly negligent breach of obligation and damage which is caused from an intentional or negligent breach of obligations of the hotel which are typical for the contract. A breach of  obligation of the hotel is deemed to be the equivalent to a breach of a statutory representative or vicarious agent. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum.

2. The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions .

3.  Wake-up calls are carried out by the hotel with the greatest possible diligence. Messages, mail, and merchandise deliveries for guests shall be handled with care. The hotel will deliver, hold, and, for a fee, forward such items (on request). For the preclusion of damage claims of the customer, the regulation of the above-mentioned No. 1, sentences 2 to 3 supra shall apply respectively.



1.  Amendments  and  supplements to the contract, the acceptance of applications or these General Terms and Conditions should be made in text form. Unilateral amendments and supplements by the customer are not valid.

2. Place of performance and payment also as the event of dispute, including disputes for checks and bills of exchange, the courts in Konstanz shall have exclusive jurisdiction for commercial transactions. Insofar as a contracting party fulfils the requirements of section 38, para. 2 of the German Code of Civil Procedure and does not have a general venue within the country, the courts in Konstanz have jurisdiction.

3.  The contract is governed by and shall be construed in accordance with the laws of the Federal Republic of Germany. The application of the UN Convention on the International Sale of Goods and  Conflict Law are precluded.

4.  Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions shall also be applicable.


June 2012

Stadthotel***, Bruderturmgasse 2, D- 78462 Konstanz

Tel. +49/7531-9046-0

Fax +49/(0)7531-9046-46